Health & Safety
As we welcome you back for dine-in or takeout service, we’ll continue to prioritize the health and safety of our guests and staff. To ensure you have a safe and stress-free dining experience, we’ve implemented the following measures as advised by our health and government experts. Here’s an overview of what to expect:
Staff Masks & Uniforms
All staff are required to wear face masks as soon as they enter the restaurant. Uniforms and masks will be laundered after every shift.
Staff Health & Safety
Before coming to work, every employee must complete the COVID-19 pre-shift questionnaire to ensure they are fit to work. Any employee who is experiencing symptoms, has traveled outside of Canada, or has come into contact with a positive or suspected case of COVID-19 will be required to stay home from work for a minimum of 14 days.
Upon entering the restaurant, guests are directed to wait at one of the designated floor markers until a host can seat them. Each restaurant has the appropriate floor decals and signage to identify required distancing and traffic flow. Tables will be spaced three metres apart, and staff will maintain an appropriate distance from each other and from guests wherever possible.
Groups of up to four guests will be permitted to dine at the same table.
To avoid unnecessary additional touchpoints, we are asking guests to order from the menu posted on the restaurant website. For those without a smartphone, we will be happy to provide disposable paper menus.
Enhanced Sanitation Protocols
Hand sanitizer is available for guests and staff at all entrances of the restaurant. Dining room tables, chairs and payment terminals are sanitized after each use, while frequent touch points such as door knobs, sink faucets and telephones are sanitized at regular intervals. Every employee is required to wash their hands for 20 seconds upon entering the restaurant, as well as throughout their shift.
At restaurant locations where individual private washrooms are not available, we are asking guests to access the washroom facilities one at a time.
Card or phone payment is available, allowing for a cashless payment experience.
Vendors & Delivery Drivers
All vendors and delivery drivers are required to wear a mask and use hand sanitizer before entering the restaurant, as well as maintain a physical distance of two metres from all staff and guests.
Takeout & Delivery
Our takeout and delivery menus will remain in place should you prefer to dine at home. Orders for guests and delivery drivers will be packaged and ready for contactless pick up at a designated table to maintain physical distancing of two metres.
Staying in Contact
Per provincial legislation, we will require the contact details of one of the members of each party so we can facilitate contact tracing in the unlikely event that a staff member or guest becomes ill.